I took my 90-year-old adopted mom to Nova after several attempts over the years with hearing aids, amplifiers, and other hearing assistance devices. Nothing worked. She would complain of them not fitting properly, hearing squealing/chirping/other distractions, falling out of her ears. She finally gave up and for the last few years, missed out on many family conversations and in essence, life itself! It broke my heart.
We decided to try, once again, a few months ago. After calling her Insurance to learn about her current coverage and places who accepted her Medicare coverage, I chose NOVA HEARING, in Murfreesboro,
TN.
At her initial appointment, Brooke (Office Manager) and Daniella (Audiologist) were amazing and I just sensed, given Momma’s history THIS time was going to be different!
The thing that Daniella did, that none of the others had, was REALLY listened to Momma’s complaints with everything we tried. She examined her ear canals, and seeing how narrow her canals were, she suggested making a “mold” of her ear canals just to get a more defined look inside.
When, after about 5 minutes of the molds hardening inside, she removed them and declared how tiny Momma’s ear canals were.
She explained that Momma’s ear canals being so narrow, she believed were the cause of other aids not working, as they should, as they were not fitting down into her canals tightly, which was allowing outside noice to get in causing the chirping, etc.It would also be why they’d fall out. It all made sense, after seeing the mold of Momma’s ear canal.
Daniella explained that they can make her hearing aids, to “custom fit” her narrow canal using these molds . (That cost was only an extra $100 on top of her “out of pocket costs!!
Well, we’re 3 appointments down now (initial, actual fitting when her hearing aids came in, and one 2-week follow-up to make any adjustments to the settings and I cannot praise NOVA HEARING enough, for the difference this has made not only in Momma’s life, but in all our lives, too, as she is now an engaged part of all our lives again!!
I know that THIS TIME was different because Daniella took the time to listened to WHAT had NOT worked in the past, examined and found the reason WHY the others failed and sought and found a solution to HOW to make the NOVA HEARING aids work for Momma and bring her back to her family’s conversations so she can hear all of us and we can be blessed again with her wisdom, humor, advice and joy for as long as we have her with us!
Thank you, Brooke, for always being that bright light of hope & love, when we enter your office. Daniella, thank you so much for going that extra mile no one else had ever gone with us and giving Momma back her hearing and ability to participate in all our lives again! That extra mile made ALL the difference for all of us! I just wish we had found you & NOVA sooner! Thank you NOVA HEARING! You all have truly made a difference in the Sadler family!!
I hope many others who have not yet found Hearing Aid specialists willing to listen, investigate & find a solution, will find their way to you & NOVA!
BLESSINGS TO YOU ALL AT NOVA HEARING!
A grateful daughter!
PS: When he’s ready, Papa will be next. 😍
~ Sharon
S Pratt